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See if your question is answered here. If not, contact
us and we'll be happy to address your questions!
 What
kind of glass do you use for Windshield Replacements?
We
use OEM (original equipment) glass from manufacturers such
as PPG, Pilkington, Carlite, LOF, etc. When cost is an issue
for a cash job, we can use an aftermarket piece of glass upon
the customer’s request, as they are typically less expensive.
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How
does windshield glass replacement work with my insurance?
You have the right to choose which auto glass repair
shop performs your services (Arizona Law Chapter 233, Section
2) as well as if you would like a windshield
replacement or an auto glass
repair. One of the reasons that windshield replacement
or repair is procrastinated is that people are too busy to
want to file a claim with their insurance company. We can
take care of that responsibility for you. Although some insurance
companies require a 3-way phone call with the glass shop and
the Insured at the same time to verify that a claim is valid,
SunTec will take care of all the rest of the billing. The
only responsibility that falls upon the customer is to pay
the deductible, if applicable.
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 Will
filing a claim affect my rates?
No. Arizona law states that a no fault claim for
a windshield glass replacement will not raise your rates
(ARS S 20-263), although some insurance companies monitor
the frequency of claims that their insureds make and may
not renew your policy based upon the number of claims you
have made.
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Which
insurance companies do you honor?
We accept and process claims for all insurance
companies. We have contract rates with each insurance company
in regards to how much we can charge, and how much they
will pay, per job. Periodically, these rates are reviewed
and revised to better match current industry standards.
Rates are usually verified verbally with the customer on
the phone when a job is called in for verification.
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Can
I still get a auto glass repair or windshield replacement
if I don’t have insurance coverage?
Yes. Just call for a quote and we will check all
of our distributors to get you the best price possible.
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 How
do I schedule a repair or windshield replacement?
Call 480-Quality West (623)931-3000
Phx (602)549-3919
and speak with one
of our customer service representatives, or send us an email with your preferred appointment date and time and one of
us will get back to you as soon as possible.
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How
long does it take to get an appointment?
We can usually schedule you for an appointment
within 1 or 2 days from your initial phone call. If you
find yourself in an emergency situation, please inquire
about immediate availability. Sometimes we have unexpected
cancellations and can fit your replacement in. Schedule
an Appointment Now!
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What
if it's raining on the day of my appointment?
On the 3 days a year that Arizona may see significant
rainfall, we can still do the windshield replacement if
the vehicle is in a covered area. Other than that, it would
be up to you, and the shop, to determine if the weather
calls for a reschedule, or just a delay in appointment time. Schedule an Appointment
Now!
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Frequently Asked Questions about our Auto Glass Repair & Replacement